Refund Policy

Refund Policy
Effective Date: March 3, 2026
Company Name: SS Business Group LLC
Company Address: 75 E 3rd St, Sheridan, WY 82801, United States
Website: https://www.sslearninghub.com/
Email: contact@sslearninghub.com
This Refund Policy explains the conditions under which refunds may be issued for digital products and services offered through the website https://www.sslearninghub.com/.
This Policy should be read together with the Terms of Service and other policies published on the Website.
By purchasing courses or services from the Website, customers acknowledge and agree to the terms outlined in this Refund Policy.
1. Nature of Products and Services
SS Learning Hub primarily offers digital products and digital services.
Digital products include:
Online courses
Downloadable templates
Frameworks and prompt libraries
Educational materials
Checklists and workflow documentation
Digital services may include:
Website chatbot implementation
Automation setup
Digital consulting
Content system design
Course production assistance
Because many products are delivered digitally and access is granted immediately after purchase, refund eligibility may be limited.
2. Course Purchases
Courses offered through the Website are digital educational products delivered through online access.
Once a course has been purchased and access to course materials has been granted, the purchase may be considered fulfilled.
Course purchases may be non refundable after access has been provided unless otherwise stated on the course page.
Customers are encouraged to review course descriptions, syllabus information, and included materials before purchasing.
If a course includes a stated refund window on the sales page, that refund window will apply.
3. Digital Product Access
Upon successful payment, customers may receive immediate or near immediate access to digital content.
This may include:
Streaming video lessons
Downloadable materials
Templates and frameworks
Access to learning dashboards
Because digital content can be accessed or downloaded immediately, refunds may not be available after access has been granted.
The Company reserves the right to determine whether course access has been activated or materials have been downloaded when evaluating refund requests.
4. Refund Requests for Courses
In limited circumstances, the Company may consider refund requests when:
Duplicate payments were made
Technical errors prevented access to purchased materials
A billing error occurred
The purchase was made fraudulently without the customer’s authorization
Refund requests must be submitted by email to contact@sslearninghub.com and should include:
Full name
Email used during purchase
Description of the issue
Proof of payment if available
Refund requests are reviewed individually.
The Company may request additional information in order to verify the purchase and investigate the issue.
5. Service Based Work
For custom services such as consulting, chatbot development, automation setup, or digital course production, refunds depend on the stage of work completed.
Service engagements may include defined deliverables, timelines, and scope of work agreed upon prior to project initiation.
If a client cancels a service after work has begun, the Company may retain payment proportional to the work already completed.
If services have been fully delivered according to the agreed scope, refunds may not be available.
If the Company determines that a service cannot be delivered as agreed, partial refunds may be considered depending on the circumstances.
6. Client Responsibilities
Clients requesting services are responsible for providing necessary information, materials, and feedback required for service delivery.
Failure to provide requested information may delay project timelines or affect deliverables.
Refunds will not be issued for delays caused by lack of client cooperation or incomplete information provided by the client.
7. Non Refundable Situations
Refunds will generally not be issued in the following situations:
Customer changed their mind after purchase
Customer did not review the course description before purchasing
Customer expected outcomes not promised by the course
Customer accessed or downloaded course materials
Customer attempted to duplicate, distribute, or share purchased content
Customer violated the Terms of Service or Acceptable Use rules
Customer failed to attend scheduled consulting sessions without prior notice
Customer requested a refund after a significant portion of a service project has been completed
8. Payment Disputes and Chargebacks
Customers agree to contact the Company before initiating a payment dispute or chargeback with a payment provider.
Initiating unjustified chargebacks after receiving digital products or services may be considered a violation of the Terms of Service.
If a chargeback is initiated after access to digital products has been granted, the Company reserves the right to:
Suspend course access
Terminate service agreements
Restrict future purchases
Submit evidence to payment processors to dispute the chargeback
9. Fraud Prevention
The Company may perform payment verification procedures to prevent fraudulent transactions.
In certain cases, the Company may delay access to digital products or services until payment verification has been completed.
Orders suspected of fraud may be canceled and refunded at the Company’s discretion.
10. Processing Approved Refunds
If a refund is approved, the Company will process the refund using the original payment method whenever possible.
Processing times may depend on the payment provider and financial institutions involved.
Typical processing time may range from several business days to multiple billing cycles depending on the payment processor.
The Company does not control the processing time of financial institutions once a refund has been issued.
11. Course Access Revocation After Refund
If a refund is issued for a course purchase, the Company may revoke access to the course and all associated materials.
Customers must cease using and delete any downloaded materials associated with the refunded purchase.
Continued use of course materials after a refund may constitute unauthorized use of intellectual property.
12. Policy Updates
The Company may update this Refund Policy periodically.
Updated versions will be published on the Website with a revised Effective Date.
Customers should review the Refund Policy prior to purchasing courses or services.
13. Contact Information
Questions regarding refunds or billing issues may be directed to the Company.
Company Name: SS Business Group LLC
Company Address: 75 E 3rd St, Sheridan, WY 82801, United States
Website: https://www.sslearninghub.com/
Email: contact@sslearninghub.com